Meals on Wheels NSW Raffle 62

Raffle Conditions

Meals on Wheels NSW Raffle Particulars

These are the terms and conditions of the Meals on Wheels New South Wales fundraising raffle, conducted in support of Meals on Wheels NSW Ltd (ABN 87 418 074 604) with service provider Insight Holdings Consolidated Pty Ltd (ABN 55 111 803 475). Please read the full conditions.

Meals on Wheels NSW is a charitable organisation that provides nutritious meals and companionship to house-bound and disadvantaged people.

Meals on Wheels NSW Ltd is permitted to conduct this fundraising game under the Community Gaming Act 2018 (NSW) and the Charitable Fundraising Act 1991 (NSW). Meals on Wheels organisations in other states may also hold permits to take part in this game with Meals on Wheels NSW, and may benefit from sales made in their state. Any additional permits or sales regions will be identified in these conditions.

An entry purchaser, a contact we reach or an ongoing supporter, as the case may be, is referred to as “you”. Meals on Wheels and Insight are referred to as “us”, “we” or “our”, as the context requires. Please read the table of particulars above together with these conditions.

Entry Purchase

You may purchase entries on more than one occasion, and you may be offered additional entries from time to time.

Ticket Prices

Entries are available in the bundles set out below, starting from $40. Amounts agreed above the largest bundle are charged at $1 per entry.

Overpaid amounts are applied to entries at $1 each. For purchases under $40, entries are $5 each.

For VIP supporters, previously offered single purchase bundles will continue to be accepted at similar per-entry rates.

New Ticket Prices

During this raffle, we will increase entry bundle prices to those set out below, to keep pace with the needs of our community work and rising costs. The date of the change will be announced on the website when these new bundle prices replace the prices set out above.

The new bundle prices will also appear on the My Charity Raffle (MCR) website and in our email marketing and telemarketing.

The price you have already paid will not change, but new purchases must be made at the new prices.

For this raffle only, everyone who purchased entries before the date of the price change will receive additional entries, as shown in the table below, so that their entries are in line with the new bundles. If the price change does not go ahead, no adjustment will be made.

Meals on Wheels Raffle Prizes

The main prize in this raffle is gold bullion supplied by ABC Bullion.

The winner of the gold bullion prize will receive an ABC Bullion Pool Allocated Bullion Certificate (ABC Bullion Company NSW Pty Ltd). The certificate entitles the winner to a weight of gold based on the ABC Bullion Sydney gold price seven days after the prize draw. The physical gold is part of a stock held by, and redeemable through, ABC Bullion under the ABC Bullion Pool Allocated Product Terms and Conditions. The certificate can be redeemed for physical bullion (such as bars or coins) on payment of conversion fees and arrangement of delivery or collection. You will be required to provide identification. For more information, please see abcbullion.com.au.

Alternatively, the main prize winner may choose to receive AU$20,000.00 paid by EFT into their bank account, subject to AML/KYC identification rules.

Friends of Meals on Wheels Club members go into one additional draw to win $1,000 cash.

Raffle Results

Results of all draws will be published the day after the draw on the websites named above.

Terms of Entry

You can enter the Meals on Wheels Raffle by making a paid purchase, or by paying for entries you have pledged or promised to buy. Entries are sold to NSW residents by telephone or on the websites. Residents of other states may sometimes purchase, or be sold, entries by mistake. Those entries will be cancelled and refunded if the purchaser does not accept these game rules.

Entry numbers are emailed or mailed to you. Entry tickets may also be sold by approved vendors at public venues in NSW. Entries are validated for the draw once payment is received. Entrants must be over 18, and must either be Australian residents or, if they win, receive the prize in person in Australia. Our websites may block entries from people overseas or in Australian states where sales are not permitted.

We take care to sell to adults who understand the purchase and are able to pay. We will award the prize to the selected entrant. If a purchase is made by a young person, by someone prone to irresponsible gambling, or by a vulnerable person, we will refund the purchase on request, as long as that person has not yet played in a draw. We cannot give refunds after a draw except in exceptional circumstances.

To be eligible for a raffle draw, you must pay before the draw. Direct debit instructions must be received one week before the draw date so that payment can be completed. If your paid entry cannot be included in a draw, it will be entered in the next available raffle. Meals on Wheels accepts no responsibility for late payment, or payment not received for any reason.

People involved in the management, sales or supervision of the raffle, and their immediate families, are not permitted to enter.

How to Pay for Entries

Entries can be paid for by payment card, cheque, direct debit, PayID, BPAY or digital wallet where available. You may pay for entries up to one year in advance, up to a maximum of $600 per raffle.

If you pay by debit or credit card, once your card is registered with our payment processor we may offer to process future purchases using the registered reference number instead of your card details. You may decline this payment method.

Payments due on a weekend or public holiday may be processed the day before. Declined payments are retried within five days. To make sure you are entered, we may take payment from another payment method you have given us (for example, a second payment card).

For other payment methods, please call the Hotline. Payments above the agreed purchase price will be applied to additional entries at $1 each. Payments received without enough contact or identification details will be returned where possible, or kept as donations.

Friends of Meals on Wheels Club

You can become a Friends of Meals on Wheels Club supporter by accepting our offer during a telephone call, by joining on our website, or by calling the Raffle Hotline. Club members pay for and are entered into all Meals on Wheels Raffle draws, as well as bonus Friends Club draws when payment has been made during the raffle.

By joining the Friends Club, you agree to make an initial payment, then pay your chosen raffle entry amount in monthly instalments (or on another recurring basis) towards each consecutive Meals on Wheels Raffle. For example, 50 entries for $100, paid in four payments of $25.00, continuing for each raffle. By supporting Meals on Wheels in this way, you authorise us to automatically debit your payment card or nominated bank account on the agreed schedule. Previously offered single purchase bundles will continue to be accepted at similar per-entry rates.

You may cancel or change your Friends of Meals on Wheels Club support level at any time before your next payment.

As described above, from the date the price change is advertised, VIP supporter entry bundles and ticket allocations will change to the following new prices and bundles.

Existing bundles and entries stay the same until you change them, or until they are changed through an upgrade campaign.

Friends of Meals on Wheels Club members are sent their validated raffle lucky numbers by email or mail in the week before each main draw.

Entries are allocated to members before each draw, based on the total amount paid during each raffle campaign. Odd amounts from rounding, division or overpayment are allocated to entries at $1 each.

Your kind support can always be put to good use in Meals on Wheels’ community work. With this in mind, we will let you know if we plan to give you additional entries funded by an increase in your Friends of Meals on Wheels Club support. If you do not wish to take part in that increase, please let us know, either before or after the change takes effect. We will not increase your support within 6 months of you joining, or within 6 months of any previous increase.

Draw of Winners

The draws will take place at the draw location shown above. The main prize will be drawn first, followed by any other prizes in descending order of value. Draws are conducted by random computer selection under the supervision of the organiser. Winners, and all other entries, remain eligible to win in each further prize draw they qualify for. All winners are notified by telephone and registered mail.

The winning entry numbers and each winner’s suburb are published on the websites the day after the draw. Winners’ names are not published or made available unless the winner agrees, and addresses are never published. We will ask for your consent to help promote the raffle by letting us photograph or film the prize delivery, or quote your positive comments about the prize and Meals on Wheels’ work.

Unclaimed prizes will be held for 21 days after the draw while the winner is notified or located. If the prize is still unclaimed after that period, a redraw date within a further 21 days will be announced on the raffle website, along with a notice that the winner cannot be located. If the original winner is not located or does not claim the prize, a new winner will be drawn from the original pool of entrants on the redraw date. The new winner will have 14 days to be found, respond and claim the prize, after which the 14-day process will be repeated. Entries cannot be cancelled after the draw. Insight will make reasonable enquiries to locate the original winner. Unless other arrangements are made, if the original winner is known to be located in Victoria, the rules of that state will be followed.

Fundraising Service Provider

Fundraising services are provided by Insight Holdings Consolidated Pty Ltd, Suite 5.02 / 241 Commonwealth Street, Surry Hills NSW 2010. This promotion ensures that Meals on Wheels receives at least 40% of gross proceeds. Insight Holdings Consolidated Pty Ltd has an agreement to promote or conduct this raffle for reward. Lottery management, telemarketing, prizes, advertising, fulfilment, merchant fees, additional authorised vendors and other administration costs are paid by Insight Holdings Consolidated Pty Ltd.

Bonus Games

During any Meals on Wheels fundraising campaign, we may offer you additional entries, with or without a Meals on Wheels entry purchase, on specific conditions (for example, under trade promotion lottery rules). These may be offered to promote a Meals on Wheels Raffle on its own, or together with other charity fundraising games.

You may be offered entries as an incentive to make a purchase, or entries may be allocated to you if you already belong to a particular group of entrants. For example, $80 buyers may be given a free entry, and people who previously made that purchase will also be allocated entries. We will post the details of any additional game as an addendum to these conditions, or as a link to that game’s terms of entry. We may not notify you directly when bonus entries are allocated to you.

Entries may be offered to new Meals on Wheels supporters through new online marketing channels managed by Insight Holdings Consolidated, including www.mycharityraffle.com.au.

Direct Marketing

The telephone numbers we use are sourced from the public telephone directory and data suppliers. We only call at times permitted by law. If a call is inconvenient, you can ask us to call back on another day or at another time, or not to call at all. Please note that ACNC registered charities are exempt from the Do Not Call Register Act 2006 (Cth) and the Spam Act 2003 (Cth). If you would prefer not to receive any more calls from Meals on Wheels, please call our Raffle Helpdesk on 1300 695 312 or send us an email, and we will remove your number from our calling list.

Changes to the Draw

Any of these raffle conditions that change or add to the mandated rules may be changed or corrected. Please check these conditions from time to time. Any change made under this clause will be announced on our raffle website.

To protect the raffle’s operators, beneficiaries and fundraising goals from any event that disrupts the game, including vandalism, power failures, storms, pandemics, natural disasters, acts of God, outside interference, civil unrest, war, invasion or strikes, we reserve the right to postpone, cancel or restart the raffle, change the game rules, refund payments for games not yet drawn, change the prizes or change the draw schedule.

Except where liability cannot legally be excluded, the organisers are not liable for any loss or claims arising from taking part in the raffle or using a prize. Any damages are limited to a refund of the amount spent on entries in the relevant raffle. Nothing in this clause limits or changes your rights as a consumer. Entries obtained fraudulently, dishonestly, through payment reversal or chargeback, or by error may be cancelled.

Feedback

If you would like to give feedback or tell us how we can improve, please contact us. To make a complaint, please call our Raffle Helpdesk on 1300 695 312 or send us an email. Please note: we can only act on a complaint if you tell us the telephone number that was called, so we can confirm it was a Meals on Wheels Raffle call.

The raffle is conducted under the laws, and within the jurisdiction of the courts, of New South Wales and, where relevant, the permit rules of the state where the winner lives according to our purchase records.

Raffle Privacy Policy – Collection Statement

Meals on Wheels and Insight Holdings Consolidated Pty Ltd collect your personal information at mealsonwheels.charityraffle.com.au and mycharityraffle.com.au, in person and over the phone. We use it to contact you to seek your support for our raffles and to manage your participation in prize draws.

Please see our full raffle privacy policy at mealsonwheels.charityraffle.com.au/privacy. If you would prefer that we do not contact you about the raffle, want to see or correct the personal information we hold about you, or have feedback or concerns about your experience, please call us on 1300 695 312 or email privacy@insightcfs.com.au.

Funds raised from this raffle support Meals on Wheels’ work in the states where fundraising is permitted under these rules. Banks, mail houses and other suppliers receive your information in order to provide their services. If you do not provide contact information, we cannot include you in the draw or provide our services. Data we receive is stored securely in encrypted form on secure, backed-up servers. For more information, please see the Insight Holdings Consolidated privacy policy and other policies at insightcfs.com.au. Information may be stored or sent overseas for processing; please see our raffle privacy policy for details.

If you have any questions or feedback, contact us on 1300 695 312 or info@mealsonwheelsraffle.com.au.

For information about privacy in relation to Meals on Wheels’ activities outside this raffle, please see the Meals on Wheels NSW Privacy Statement at nswmealsonwheels.org.au/privacy-policy and the Insight CFS Privacy Statement at insightfundraising.com.au/privacy.

Contact

Meals on Wheels Raffle Customer Services

To Contact Meals on Wheels or Insight